Accessibility statement

Our aim

We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. This statement comes from our own review of the site. It has not been audited by an independent specialist, so some gaps may remain.

What we support

• Keyboard. Pages, menus, the shop, the shortlist and the request form can be used with a keyboard, with a visible focus outline and a "Skip to content" link.
• Screen readers. Pages use headings, landmarks, labelled controls and spoken status messages for things like the shortlist and form errors.
• Text alternatives. Product photos have a text description. Decorative images are hidden from screen readers.
• Reduced motion. If your device asks for reduced motion, we switch off animation and the falling-snow effect.
• Light and dark. The site follows your device's light or dark setting, and the theme button lets you choose.
• Zoom and small screens. Pages are designed to reflow on phones and when text is enlarged.

Known limitations

• Festive music. The Christmas music is optional but it is not off by default: unless you have turned it off before, a short tune starts playing after your first tap, click or key press, up to five times, and a music button turns it off and remembers your choice. Some people will find this disruptive.
• Past orders gallery. The pictures are real photos of finished orders we have produced. Each has a short text description that names the product type and its colour only. It does not read out logos or printed text, and the gallery does not show quantities or client names. The photo viewer works with a keyboard (arrow keys to move, Esc to close).
• Catalogue PDFs. The downloadable catalogues may not work fully with screen readers. Ask us and we will send the details another way.
• Product photos and colours. Descriptions of product photos are short, and colour is shown by swatches and names. Ask us if you need the colour or fabric described in words.
• Interactive tools. The colour matcher, shortlist and request form are more complex than other pages. If one does not work for you, contact us and we will take your request by email or WhatsApp instead.

Ask us for help

If you cannot use part of this website, or want information in another format, tell us what you were trying to do:

• Email hello@nanyangxpress.com
• WhatsApp +65 8312 2641 (opens in a new tab), Monday to Friday, 9am to 6pm

We will reply as soon as we can and, where possible, take your quote or mock-up request in a way that works for you.