Privacy notice

Who we are

This notice is from Nanyang Xpress (Singapore UEN 202212556HMalaysia registration no. 202401026460). "We" and "us" mean Nanyang Xpress. Our office addresses are on the Contact page.

Data Protection Officer: briantey@nanyangexpress.org. General enquiries: hello@nanyangxpress.com.

It covers this website and the quotes, mock-ups and orders you ask us for. It is written to follow the Personal Data Protection Act 2012 of Singaporethe Personal Data Protection Act 2010 of Malaysia (as amended).

This notice applies to visitors of any age. The website is not directed at children, and we do not knowingly collect personal data from them.

What we collect

We collect only what you choose to give us:

In the enquiry and mock-up form: your name, organisation or event, and, if you add them, email, phone number, the date you need your order by, where it should be delivered (Singapore, Malaysia or both), notes, your account manager's email, the products and quantities on your shortlist, and a brand colour if you pick one. If you choose a logo file, only its file name is added to the message; you attach the file yourself.
When you contact us directly by email, WhatsApp or phone: whatever you share, such as artwork, delivery details and order details.

You do not have to give us any personal data. If you do not, we may not be able to prepare a quote or mock-up or reply to you.

The website has no user accounts, no analytics and no advertising or tracking cookies. See Cookies and browser storage for the few preferences it keeps in your browser.

What happens when you use the request form

The form is put together in your browser. Nothing is sent to us by the website itself.

Send by email opens your email app, or Gmail in a new tab on a computer, with your request filled in. We receive it only when you press send there.
Copy request copies the text to your device so you can paste it into an email or a WhatsApp message to us.
To save you retyping, the details you enter are kept on your own device (in your browser) until you press Clear my details or clear your browser data. They are not sent to us by being saved.

Why we use your details

to reply to you and answer your questions;
to prepare quotes, mock-ups and quotations;
to take, produce, pack, deliver and invoice orders, and keep the records of them;
to follow the law and to protect our rights where needed.

We will not use your details for a different purpose unless you agree or the law allows it.

When you send us a request or contact us, you agree that we may collect, use and disclose the details you give us for the purposes above. This is the consent we rely on, together with any use the law allows without consent.

You can withdraw your consent at any time by emailing briantey@nanyangexpress.org. We will tell you what may follow from withdrawing, for example that we can no longer continue a quote. Withdrawing does not undo what was lawfully done before, and we may need to keep some records to meet legal requirements.

We do not sell personal data. We share it only with people who need it to serve you:

our own staff, including across our Singapore and Malaysia offices where an order involves both;
couriers and other partners who help us produce, pack and deliver your order;
providers of the tools we use to communicate with you, such as Gmail and WhatsApp. These are third-party services and may handle data outside Singapore and Malaysia.

If your personal data leaves Singapore or Malaysia, we take reasonable steps so that it is protected to a standard comparable to the law that applies to us. We may also disclose data when the law or a lawful authority requires it.

How long we keep it, and how we protect it

We keep personal data only as long as needed for the purposes above or as required by law.

We take reasonable steps to protect it, such as limiting access to staff who need it. Email and messaging are not completely secure, so please do not send payment card numbers or identity numbers to us that we have not asked for.

Your rights: access, correction and questions

You may ask us for a copy of the personal data we hold about you, how it has been used or disclosed, and to correct anything that is wrong. Email briantey@nanyangexpress.org with "Data protection" in the subject line and tell us what you need. We will check who you are, then reply as soon as reasonably possible, and tell you if we need more time. Where the law allows we may charge a reasonable fee for an access request, and we will tell you first.

This is the contact for all data protection questions, requests and complaints: briantey@nanyangexpress.org (Monday to Friday, 9am to 6pm).

Singapore

For people in Singapore, we aim to follow the Personal Data Protection Act 2012: consent, a stated purpose, access and correction, protection, limited retention and care when sending data overseas, as set out above. If you are not satisfied with our reply you can also contact the Personal Data Protection Commission of Singapore.

Malaysia

For people in Malaysia, this is our notice under the Personal Data Protection Act 2010 (as amended). In line with its principles, we tell you what we collect and why (notice and choice), we use it for those purposes and share it only as described (general and disclosure principles), we protect it and keep it no longer than needed (security and retention), and we keep it accurate and let you ask for access and correction (data integrity and access). You may also withdraw consent as described above. If you are not satisfied with our reply you can contact the Personal Data Protection Commissioner of Malaysia.

This notice is available in English and in Bahasa Malaysia: Notis Privasi.

Other services this website uses

The fonts and images on this website are hosted on our own site, so your browser makes no request to any other company's server when a page loads.

Our web host may keep standard technical logs (such as IP address, browser type and the page requested) to deliver the site and keep it secure.
Links to other services. WhatsApp, Gmail, Google Maps, Google Business Profile (Google reviews), Instagram and Facebook are separate services with their own privacy policies. A request goes to them only when you click their link.

Changes to this notice

We may update this notice. The date at the top shows the latest version.