Ordering
How a free mock-up works before you order
A free mock-up shows your logo on the product before anything is produced. Our in-house designers prepare it, usually on the same working day, you can ask for as many revisions as you need, and production matches the mock-up you approve.
Design and mock-ups are free. Here is the process step by step, what to send, and what a mock-up can and cannot show you.
Step 1: Choose a product and send your logo
Pick a product from our tees, polos or uniforms and workwear, or tell us what you need and we will recommend options. Then send your logo with a rough quantity, what the items are for and when you need them by. Our minimum order is 20 pieces. We reply within 1 working day.
Step 2: Send the right artwork file
Ideally, send a high-resolution file of 300 dpi or above with a transparent background, as a zip file in PNG, AI or PSD format. If your design was made in Canva, share the Canva link and we can retrieve the files directly. Other formats such as PDF or JPG can still be used, but they may need extra time and cost.
If your logo is blurry, send a higher-resolution version, at least 300 dpi. Edges that look blurry or pixelated when zoomed in will not print well. If you only have a low-quality file, we can redraw and trace your logo.
Step 3: Review your mock-up
Our designers place your logo on the product. Your mock-up is usually ready on the same working day. We use standard placements:
- A chest logo sits at our standard left or right chest position.
- A back print sits about 10 to 15 cm below the collar, so it looks balanced when worn.
The mock-up is shown flat, so placement can look slightly different from how it appears when worn.
We also tell you about anything that may not print well. Lines should be at least 1 mm wide for silkscreen and 2 mm wide for DTF, so we flag thinner lines and suggest making them bolder. If your design has gradients, photos or many colours, we will recommend a suitable method: silkscreen is not suitable for them, and DTF is usually the best choice for full-colour designs and gradients.
Step 4: Ask for changes
You can ask for as many mock-up revisions as you need. Ask before anything is produced and we will update the mock-up.
Step 5: Check the colours
Colours can vary slightly on different surfaces and materials, and the industry standard is about 90% accuracy. Photos and screens are not reliable for colour, so please send a Pantone code if you have one. If not, we can match it using our colour card. Each shirt model is dyed in a separate batch, so colour may vary slightly between models.
Step 6: See a sample if the details matter
Every order gets a free virtual sample, which is a video or photos for your approval before bulk production starts. A physical sample is optional and paid, and the fee is listed in the FAQ for your country. It is ready within 7 to 10 working days after artwork confirmation, and this is not part of the main production time.
What is free and what is quoted separately
| Item | Cost |
|---|---|
| Design and artwork | Free |
| Mock-up and revisions | Free |
| Virtual sample | Free |
| Physical sample | Optional and paid |
| Custom labels, hangtags and special packaging | Quoted separately |
After you approve
You receive an itemised quote with your mock-up. Production matches the approved mock-up, and we check each order against it. Our standard lead time is 2 to 3 weeks after artwork and payment confirmation, and we confirm the date with our production team before promising it. In Singapore we accept bank transfer and PayNow. In Malaysia we accept bank transfer.
Please tell us as soon as possible if you want to change something. Changes are possible before production starts, but some changes may not be possible once production has started. Because all items are custom-made, we cannot accept returns for a change of mind. If something is wrong with your order, send us a photo. We will check it against the approved mock-up and get back to you on the same day.
Next step
Send your logo, quantity and deadline. We reply within 1 working day.
Browse products, or read the FAQ.
Quick answers
Is the mock-up really free?
Yes. Our in-house designers prepare a mock-up for you before anything is produced, and production matches the approved mock-up.
How many revisions can I ask for?
You can ask for as many mock-up revisions as you need.
What file should I send?
Ideally a 300 dpi or higher file with a transparent background, as PNG, AI or PSD in a zip file. Canva links also work.
Does the mock-up show exactly how it looks when worn?
No. It is shown flat, so placement can look slightly different when worn.